Home

Policies

PAYMENT

We accept payment by Discover, Visa, MasterCard, cash and local checks.

 

APPOINTMENT TIMES

Reservations are necessary. We request a 24 hour notice for cancellation. Appointments for bridal parties requires a credit card to hold the reservation and 72 hours notice for cancellation.

 

We do recommend that you always schedule your next experience prior to leaving in order to guarantee availability of your desired service(s) and times.

 

CANCELLATION

Here at SHINE, we understand our guests have busy lives, so our cancellation policy gives you flexibility when canceling appointments. We ask you notify us 24 hours in advance to change or cancel appointments, 72 hours for parties of 3 or more. Guests that do not show up for scheduled appointment with no advance notice will result in the next appointment requiring a credit card to reserve their appointment or a 50% charge for the service on their next appointment. Thank you for your understanding.

 

LATE ARRIVAL

If you are running late, a phone call is greatly appreciated. Your arrival time will determine the length of your treatment, which will end as originally scheduled so that the next appointment may begin on time. For some treatments however, late arrivals cannot be accommodated and will need to be rescheduled.

 

CELLULAR PHONES

For all of our guests' comfort, cellular phones need to be turned off in the salon and spa area.

 

CHILDREN

Parents please note that: making your child and pet care arrangements prior to your appointment ensures that you and our other guests will enjoy your time with us to the fullest.

 

SATISFACTION

We want you to be thrilled with your service(s). Our stylists are highly trained professionals. This ensures you, the guest, receive quality service by an educated team. Please let us know about any challenges within 7 days of the original service and it will be our pleasure to make any adjustments.

 

 

Services
Packages
Products
Location
Stylists
AlternaBamboo Hair Products by AlternaGlo
104 East Hosack St., Boerne, TX 78006